Preorder for your flight from December 14 onwards
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T E R M S & C O N D I T I O N S

BROWSE AND SHOP

Duty free is available on select Air Canada Express flights from the US (operated by Jazz Aviation LP). On flights where the service is available, our flight attendants will announce when duty free shopping is about to begin. Choose your selections from this catalogue and place your order with our Flight Attendants.

SERVICE OFFERING

Due to space restrictions on board as well as local legislation, products listed may not always be available. Duty free spirits may not be consumed on board. Passengers with connecting flights are advised not to purchase liquids or gels in containers over 100ml/100g (3.4oz), unless you have access to their checked luggage between connecting flights and have room to pack their duty free purchases before re-checking their bags for the next flight.

PAYMENT

Prices are shown in Canadian dollars and are valid only for the duration of the publishing dates of this program catalogue. Prices are subject to change without prior notification. The only credit cards accepted for onboard duty-free purchases on Air Canada Express flights (operated by Jazz Aviation LP) are the following: Visa, MasterCard, and American Express. The maximum allowable purchase through credit cards is $1,000 CAD. Credit cards may be checked for further authorization on board via telecommunications. Foreign merchant transaction fees may apply. Air Canada Express (operated by Jazz Aviation LP) does not accept cash, ATM/ debit cards, Canadian issued Visa debit cards (e.g. CIBC Advantage card), points cards (e.g. Aeroplan) or gift vouchers. All transactions will be made in Canadian dollars. Customs regulations require passengers to declare all items purchased. If you have any questions regarding your onboard purchase, please call our toll free number, 1-888-670-3218, for assistance. Jazz Aviation LP, on behalf of Air Canada Express, acts as an agent of Duty Free Partners Canada, and all duty-free sales catalogues are produced in cooperation with Duty Free Partners Canada.

OUR SERVICE COMMITMENT

If you are not satisfied with your purchase, please contact a Duty Free Partners Canada Customer Service Representative within one month (30 days) of your flight for a full refund or exchange. We will not accept items which have been damaged due to abuse, misuse, accidents or alterations. Contact Duty Free Partners by phone 1-888-670-3218 or email acx.customerservice@dutyfreepartners.com.

 

 

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